Terms of service

OF SERVICE

Last updated: [DATE]

These Terms of Service (“Terms”) govern your access to and use of this website and your purchase of products from [COMPANY LEGAL NAME], trading as [TRADING NAME] (“we”, “us”, “our”).

Our registered/business address is [ADDRESS].

Company number: [COMPANY NUMBER, IF APPLICABLE]

Email: [CUSTOMER SERVICE EMAIL]

By placing an order through our website, you agree to these Terms.

1. ABOUT OUR PRODUCTS

We supply peptides and related materials strictly for legitimate laboratory, analytical, educational and scientific research purposes.

Unless expressly stated otherwise, our products (“Products”) are not supplied as medicines, medical devices, food supplements, foods, cosmetics or veterinary products.

Products are not intended for human or animal consumption or administration.

Purchasing a Product from us does not constitute authorisation to use it for any purpose prohibited by these Terms or applicable law.

2. RESEARCH USE ONLY

Products must only be used for their stated research purposes.

Products must not be:

consumed or ingested;
injected, infused or otherwise administered;
inhaled or insufflated;
applied to a human or animal;
used for self-experimentation;
used to diagnose, treat, prevent or cure disease;
used for bodybuilding, weight management, performance enhancement or cosmetic purposes;
incorporated into food, beverages, supplements, medicines or cosmetics intended for humans or animals; or
represented or resold as suitable for human or veterinary use.

Any scientific information appearing on our website is provided for general research and informational purposes only.

3. NO MEDICAL ADVICE

Nothing on this website constitutes medical, pharmaceutical, veterinary or other healthcare advice.

Information concerning peptides, biochemical pathways, receptors, mechanisms of action, published studies or experimental findings must not be interpreted as recommending human or animal administration.

We do not provide dosing, injection, therapeutic or treatment advice.

You should seek advice from an appropriately qualified healthcare professional regarding medical matters.

4. CUSTOMER ELIGIBILITY

You must be at least 18 years old to place an order through our website.

By ordering a Product, you confirm that:

(a) you are legally capable of entering into a binding contract;

(b) the information supplied by you is accurate;

(d) you understand that Products are supplied for research purposes only; and

(e) you will comply with applicable laws and these Terms.

We may refuse or cancel an order where we reasonably suspect fraud, misuse, unlawful activity or intended use contrary to these Terms.

5. PRODUCT INFORMATION

We take reasonable care to ensure that Product descriptions and information are accurate.

Images are provided for illustrative purposes and packaging, labelling or presentation may change.

Any stated purity, molecular weight, sequence, analytical result or similar specification should be interpreted according to the applicable Product documentation and testing methodology.

Where a Certificate of Analysis or laboratory report is provided, it relates to the characteristics tested and does not establish that the Product is safe or approved for human or animal administration.

6. ORDERS

Submitting an order constitutes an offer to purchase Products from us.

Receipt of an automated order confirmation does not necessarily mean that we have accepted your order.

A contract is formed when we accept your order in accordance with our checkout and fulfilment process.

We reserve the right to refuse an order before acceptance where reasonably necessary, including because:

a Product is unavailable;
the price or Product information contained an obvious error;
payment cannot be authorised;
we reasonably suspect fraud;
delivery restrictions apply;
legal or regulatory restrictions prevent the transaction; or
we reasonably believe the Product is being purchased for a prohibited purpose.

Where we cancel an order after payment but before supply, we will refund amounts due in accordance with applicable law.

7. PRICES

Product prices will be displayed on the website.

Prices may change from time to time, but changes will not ordinarily affect orders already accepted.

Delivery charges and any applicable taxes or additional charges will be displayed during checkout where applicable.

If we discover an obvious pricing error, we may contact you before accepting or fulfilling the affected order.

8. PAYMENT

Payment must be made using one of the payment methods available during checkout.

Depending on availability, these may include debit or credit card payments and account-to-account/Open Banking payment services.

Payment services may be provided by independent payment providers and may be subject to their own terms and privacy policies.

You confirm that you are authorised to use the payment method submitted with your order.

We may undertake reasonable fraud-prevention and payment-verification checks.

9. DELIVERY

We will deliver Products to the delivery address supplied when placing your order.

Estimated delivery dates are estimates unless expressly stated otherwise.

You are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because you supplied incorrect or incomplete information, you may be responsible for reasonable additional delivery costs where permitted by law.

Nothing in this section affects statutory consumer rights concerning delivery.

10. INTERNATIONAL ORDERS

Products may be subject to import restrictions in countries outside the United Kingdom.

You are responsible for checking applicable import, possession and research restrictions before ordering Products for delivery outside the UK.

International customers may be responsible for customs duties, import taxes and other charges imposed by their destination country.

We may restrict international shipping to particular Products or destinations for legal, regulatory or operational reasons.

Nothing in these Terms requires us to ship a Product to a jurisdiction where we reasonably believe doing so would be unlawful.

11. CANCELLATIONS, RETURNS AND REFUNDS

Cancellation, return and refund requests are governed by our Returns, Cancellations & Refunds Policy, which forms part of these Terms.

Nothing in that policy or these Terms restricts statutory consumer rights that cannot legally be excluded.

Where applicable, UK consumers may have cancellation rights under consumer law.

Products that have been opened, altered, reconstituted, contaminated or otherwise modified may not qualify for a change-of-mind return where an applicable legal exception applies.

This does not remove statutory remedies for Products that are faulty, damaged, misdescribed or otherwise not in conformity with the contract.

12. STORAGE AND HANDLING

You are responsible for following storage and handling instructions supplied with Products or displayed on the applicable Product page.

Storage information relates to maintaining Product integrity for research purposes.

We cannot guarantee Product integrity after improper storage, contamination, reconstitution, transfer, modification or inappropriate handling by the customer.

13. PROHIBITED CONDUCT

You must not use our website or Products:

unlawfully or fraudulently;
to facilitate unlawful activity;
for prohibited human or animal use;
to circumvent medicines or other regulatory requirements;
to impersonate another person;
to interfere with the security or operation of our website;
to introduce malicious software;
to obtain unauthorised access to our systems; or
to reproduce or exploit website material in violation of our intellectual-property rights.

We may suspend access, refuse orders or take other reasonable action where these Terms are materially breached.

14. RESALE

Products must not be resold, advertised, labelled or represented as medicines, supplements, treatments, cosmetics or products intended for human or animal consumption or administration.

Our Product documentation, packaging or Certificates of Analysis must not be altered or used in a misleading manner.

15. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its original content, branding, graphics, photographs, text, design and other materials are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may use the website for your personal or legitimate business purchasing purposes.

You may not reproduce, distribute, commercially exploit or create derivative works from our protected content without permission, except where permitted by law.

16. THIRD-PARTY SERVICES

Our website may contain links to or integrations with third-party services, including payment providers and delivery companies.

We are not responsible for third-party websites or services that we do not operate, subject always to any responsibility that applicable law places upon us.

17. WEBSITE AVAILABILITY

We aim to keep our website available and accurate but do not guarantee uninterrupted or error-free operation.

We may temporarily suspend, modify or withdraw website functionality for maintenance, security, technical, legal or operational reasons.

18. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any liability that cannot legally be excluded or limited.

Subject to the above and to the fullest extent permitted by law, we are not responsible for losses caused by deliberate use of Products contrary to their stated research purpose or these Terms.

Where permitted by law, we will not be liable for indirect or consequential business losses, including loss of profits, revenue, business opportunities, anticipated savings or research data.

Where legally permissible, our aggregate liability relating to an individual order shall not exceed the amount paid for the Product or Products giving rise to the claim.

Nothing in these Terms affects statutory consumer rights which cannot legally be excluded or restricted.

19. CUSTOMER RESPONSIBILITY

You are responsible for ensuring that your possession, storage, handling and permitted research use of Products complies with applicable law.

You are also responsible for ensuring that appropriate facilities, equipment, knowledge and procedures are used when handling research materials.

A Product being available for purchase through our website does not constitute a representation that every possible use of that Product is lawful.

20. MISUSE

Products are supplied subject to the restrictions contained in these Terms.

We accept no responsibility for deliberate misuse of Products to the extent that liability may lawfully be excluded.

In particular, purchasing a Product from us does not authorise human or animal administration.

If we reasonably believe a customer is purchasing Products for prohibited purposes, we may refuse future orders.

21. PRIVACY

Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy should be read alongside these Terms.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Products, website, payment services or applicable legal and regulatory requirements.

The Terms applicable to an order will generally be those in effect when the relevant contract is formed.

23. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

24. NO WAIVER

If we delay exercising a right available under these Terms, this does not necessarily constitute a waiver of that right.

25. THIRD-PARTY RIGHTS

Unless expressly provided otherwise, a person who is not a party to the contract shall have no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

26. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections available under the laws applicable where you live.

Nothing in these Terms removes any mandatory right you may have to bring proceedings in a court having jurisdiction under applicable law.

27. CONTACT US

Questions about these Terms, orders, Products, returns or other customer-service matters can be sent to:

[COMPANY/TRADING NAME]

Email: [EMAIL ADDRESS]

Address: [BUSINESS ADDRESS]

Company number: [NUMBER, IF APPLICABLE]